Leading With Change + Innovation
“If you really want to know about business, you should refer to Scott Steinberg.” -Sir Richard Branson, Virgin Group
Trust your favorite trends expert: When we think of innovation, images of cutting-edge devices, technologies, and inventions commonly spring to mind. But innovation is simply defined as “the introduction” of something new – and that something could be as simple as a new package, pricing strategy, or way [...]
Just ask leading marketing experts: Learning from the past mistakes is always a good thing especially with regard to content and inbound marketing efforts, which rely on implicit reader or viewer participation. A key principle to remember about permission-based outreach efforts: They are only successful when you’re capable [...]
Like any good management speaker and leader knows, winning business strategies begin with a solid playbook. But to stay ahead of the competition, that playbook has to change over time – and, in fact, plays themselves evolve the moment they’re put into action, as situations evolve and change. [...]
You don't need to be a customer service speaker to understand: How to please and delight customers is a crucial subject to consider for any organization that’s serious about winning. Just one thing—in a world where trust, empathy and word-of-mouth have become precious currencies, the word ‘customer’ no [...]
Take it from this management speaker: Agility is essential to organizations hoping to remain competitive in today’s fast-moving and highly unpredictable business world. Consider that nearly two-thirds of firms on the Inc. magazine 500 list can now go from idea to market in as little as one month. [...]
As customer service speakers know, the practice is as much an art as it is a science, sitting somewhere at the nexus of relationship building/maintenance and problem-solving. Important to note as well: Relationships start with giving, and problem-solving begins with understanding. Any issue you'll confront is simply an [...]
As any corporate speaker worth their weight in clever stories and insights can tell you, succeeding in business has never been easier in some ways—or more difficult, in others. We have more tools at our disposal than ever before—things like cloud storage, online and video collaboration platforms, and [...]
Take it from a social media speaker - this may be obvious to some, but a surprise to others: Adults and kids use Facebook very differently. While adults are very tuned into accepting friend requests from only those that truly are their friends, kids are far more likely [...]
Being a social media speaker, I often remind folks: Social networks continue to grow by leaps and bounds, allowing fans of all ages to connect with friends, family and peers worldwide and share status updates, photos, videos, comments and more. Credit the meteoric rise of popular social sites [...]
Customer service is as much an art as it is a science, sitting somewhere at the nexus of relationship building/maintenance and problem-solving. Important to note as well: Relationships start with giving, and problem-solving begins with understanding. Any issue you'll confront is simply an interpersonal or business transaction which [...]
