Leading With Change + Innovation
“If you really want to know about business, you should refer to Scott Steinberg.” -Sir Richard Branson, Virgin Group
High-tech devices are everywhere today: But what do you need to know to use them most effectively and respectfully? On the heels of bestselling book The Business Etiquette Bible, we asked Rich DeMuro (www.facebook.com/richontech), tech reporter for KTLA-TV Los Angeles and Tribune Television to share his list of [...]
If you’re a working professional who’s still a bit confused about social networks and how to leverage them to build your business, you’re certainly not alone. Social networks – self-contained online forums where users can share their lives and careers and engage in ongoing dialogue with others in [...]
Look down at your phone, look up at your computer, or even just glance around your office. Virtually every aspect of our lives – and nearly every interaction and workplace object contained within them – has been dramatically changed by the advent of technology. As we point out [...]
Millennials are the first generation to grow up surrounded by mobile phones, social networks, and a 24/7 connected wireless Internet world. But how have these forces shaped the way that these talented young professionals communicate and think? In addition to diving deep into the topic in recent bestselling [...]
Everyone’s got an opinion: Some are just more vocal (and irate) than others. As many market leaders can tell you, customer complaints are the price of leadership – but it doesn’t mean they can’t be beneficial, or a source or inspiration and motivation both on the personal and [...]
Listening and empathy – defined as the ability to understand and share others’ feelings – go a long way towards building healthy friendships and romantic relationships. But it may surprise you to learn that these skills are of equal value in the boardroom and business community as well. [...]
Good customer service is enough to satisfy a purchaser. But great customer service is what it takes to make a purchaser come back to you time and time again. Case in point: One major study found that 69 percent of customers typically cease to do business with providers [...]
The world is changing, and so is the workplace, with Millennials now the single largest group of professionals in business today. But how are they changing the way that organizations communicate and operate in the modern working world? It’s a question we tackle in recent bestselling book Millennial [...]
Call it an online community, tribe, or target market: In all cases, building and maintaining an audience for your products, services, or solutions is key to maintaining a competitive edge in any industry. What’s more, according to The National Bureau of Economic Research, the amount of time that [...]
“Customer experience is the new marketing,” says Mercedes Benz USA President and CEO Steve Cannon, and few quotes capture how vital that the process of building strong customer relationships now is to the health of your business. What’s more, Cannon’s quote cuts two ways: Word of mouth drives [...]
