Leading With Change + Innovation

Keynote Speaker. Bestselling Author. Strategic Consultant.

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“If you really want to know about business, you should refer to Scott Steinberg.” -Sir Richard Branson, Virgin Group

Influencer

Customer Service

Customers are your most important strategic asset. But another of the organization's leading assets, and one that is often taken for granted, is a confident, trustworthy and empathetic employee. Oddly, this is a concept oft-discussed in training classrooms and instructional programs worldwide, yet one that's seldom implemented in [...]

Building trust with an influential audience, as you've seen in previous chapters, doesn’t happen overnight. (Amazon's years-long battle to generate a sizable profit helps underscore this point.) It occurs in little fits and starts, beginning as you start to show people that you’re on their side, and eventually [...]

As customer service speakers, experts and executives know, providing quality customer service has become more than just a given, or common courtesy. It’s evolved to become a core necessity in the age of abundance and commoditization, where dozens of competitors are literally just click or a call away. [...]

Accountability speaker and expert Scott Steinberg is an award-winning, bestselling leadership author and motivational keynote speaker whose presentations show corporations, associations and working professionals how to achieve success by embracing change, taking charge, and creating leaders at every level. His workshops, classes and seminars provide the insights and [...]

Accountability expert and award-winning keynote speaker Scott Steinberg is a bestselling author on business and organizational behavior whose motivational speeches and training workshops help partners achieve success by taking responsibility, taking action, and inspiring leaders at every level. Designed to spark ongoing learning and growth, his inspirational classes [...]