Customer Service
Even your best salesmanship, customer service, friendly attitude and attention to detail will not have every customer coming back to you. There will be incidents where a customer is dissatisfied and no longer makes purchases. However, they may not be gone forever. In fact, sometimes a customer who [...]
Having satisfied customers is an admirable goal. However, having customers who love your brand so much they not only keep coming back, but feel so passionate about it that they feel compelled to share its promise with others, is a more fulfilling and potentially rewarding one. As Ken [...]
Every entrepreneur worth his or weight in bestselling business books is familiar with the philosophy of the lean start-up—a stratagem which advocates learning, analytics and iteration, and offers a more measured approach to organizational progress and expansion. But equally important to note for modern executives is minimum viable [...]
Whether you’re trying to pitch a product or yourself as a person, selling is never easy. (On the latter point, just ask anyone who has to negotiate daily with a toddler in hopes of getting them to eat their vegetables.) But by mastering the art of the sale, [...]
It’s a brave new world in 2013 for the entertainment business, with innovations such as streaming media, cloud computing, big data, tablet PCs, second screen experiences, digital distribution and more suddenly exerting greater impact than ever. All of which, of course, conspire to leave business strategists’ heads spinning, [...]
January 25, 2013
Posted in
Business,
Customer Service,
Featured,
Healthcare,
Leadership,
Management,
Marketing,
Sales,
Social Media,
Technology
Online influencers are probably the most important component in the Internet marketing and promotion value chain. The challenge is to identify and connect with the right kind of authorities that can have a major impact on promoting a website, blog, business, brand, or individual. According to a Forrester [...]
January 24, 2013
Posted in
Business,
Customer Service,
Education,
Featured,
Healthcare,
Leadership,
Management,
Marketing,
Sales,
Social Media,
Technology
If you’re planning a corporate meeting or special event for your company, your choice of professional keynote speaker to kick off the itinerary can be every bit as important as the venue, theme and timing for the occasion. While not every conference may call for the services of [...]
Connected devices including smartphones, tablet PCs and smart TVs are rapidly reshaping how we interact with content and digital media, whether you’re talking about music, movies, games or TV shows. From a business perspective, this requires that industry leaders fundamentally rethink how they’re building products, services and delivery [...]
Being both entrepreneur and consultant to businesses of every size, including Fortune 500 corporations, startups and small enterprises, yours truly has had the privilege of seeing the corporate world from all sides of the fence. Needless to say, starting and running an organization are two of this business [...]
Want to get ahead? Start failing your way upwards towards strategic innovation today. Here’s how to win, even when you lose.
